Whatsapp
Posted : Monday, April 29, 2024 08:03 AM
Job Objective:
Responsible for the smooth and efficient operation, direction, coordination and evaluation of all departments as assigned by the CEO.
Through the clinical structure they will provide management oversight for the development of high quality, cost effective and integrated clinical programs within the hospital.
Duties and Responsibilities: A.
Leadership and Management 1.
Provides leadership to continually improve areas of responsibility and to ensure interdependence with all divisions.
Coordinates the activities of assigned departments with other departments and the general public.
2.
Assists in developing and implementing departmental goals and objectives with input from staff members.
Organizes, coordinates and controls activities integrated into the strategic plan.
3.
Develops and implements policies and procedures that guide and support the provision of services, and enhance team achievements and overall organizational performance 4.
May chair standing committees as assigned.
Develops and leads committees as appropriate.
5.
Interacts with all customers to ensure prompt and accurate communication as needed to provide the service expected and to meet the goals of the service 6.
Participate on various committees.
7.
Evaluates problems, and develops and implements solutions.
Evaluates performance of assigned departments, and of key management personnel.
Expects that assigned departments and directors will achieve results using team efforts.
8.
Acts as an administrative representative when needed 9.
Develops new ideas and/or systems with innovation and creativity.
Challenges the status quo in looking for more efficient practices 10.
Leads by example and serves as a professional role model.
Maintains appropriate visibility with staff, employees and community.
11.
Updates employees on present as well as future changes 12.
Actively listens and tries to understand before responding 13.
Shapes an environment that is psychologically safe, encouraging, and non- judgmental 14.
Supports, encourages, and contributes to the professional growth of all department employees 15.
Understands, teaches and implements elements of empowerment and team building 16.
Responsible for the maintenance of quality control programs as appropriate 17.
Responsible for the continuous assessment and improvement of the quality of care and services provided 18.
Adheres to all Compliance & Integrity Program rules and requirements 19.
Attends and completes Compliance & Integrity training B.
Human Resources Management 1.
Conforms with Affirmative Action guidelines 2.
Recognizes, appreciates and capitalizes upon the differences people bring to the job 3.
Sees diversity as an advantage 4.
Selects staff that will represent the values and maintain the Customer Service Expectation and Standards of the hospital 5.
Develops and implements job descriptions and performance standards 6.
Evaluates staff performance per established policy, including the use of staff competence and quality improvement data 7.
Mediates personnel problems and resolves complaints using good problem solving techniques 8.
Demonstrates knowledge or administrative and human resources policies and procedures, and understands correct labor relations management 9.
Conforms to the hospital Wage and Salary Administration and Recording of Hours Worked policies 10.
Ensures that staff is in compliance with licensure and other annually mandated requirements C.
Quality Improvement and Clinical Safety 1.
Personally leads quality improvement teams to improve systems for higher efficiency and better customer service.
2.
Ensures that standards of the Joint Commission are met 3.
Ensures that the use of resources is effective and supports positive outcomes for customers as demonstrated through the quality monitoring and improvement process D.
Financial Resources Management 1.
Oversees and recommends department operating and capital budgets 2.
Assists in establishing budgets for assigned departments.
Monitors revenues and expenditures against established budgets.
3.
Ensures that department operates within established budget 4.
Prepares and manages FTE budget, including working with assigned department leaders on staffing plans and managing monthly and daily staff schedules 5.
Accountable for unit productivity 6.
Develops and utilizes the budget as a planning and control tool 7.
Develops departmental strategic objectives and new programs E.
Information Systems Management 1.
Understands departmental information systems and other equipment as necessary 2.
Understands advanced aspects of various information systems 3.
Understands and conforms to the hospital Information Technology Solutions Group strategic plan F.
Competence 1.
Maintains an appropriate level of professional competence by ongoing development of knowledge and skills 2.
Performs professional duties in accordance with relevant laws, regulations and technical standards 3.
Prepares complete, clear reports and recommendation after appropriate analyses of relevant and reliable information G.
Confidentiality 1.
Refrains from disclosing confidential information acquired in the course of work, except when authorized and unless legally obligated to do so 2.
Informs subordinates, as appropriate, regarding the confidentiality of information acquired in the course of their work and monitors their activities to assure the maintenance of confidential information 3.
Refrains from using or appearing to use confidential information acquired in the course of work for unethical or illegal advantage either personally or through third parties H.
Integrity 1.
Regularly demonstrates commitment to a set of ethics and values by behaving in an ethical manner that is consistent with the hospital’s mission, vision and values 2.
Avoids actual or apparent conflicts of interest and advises all appropriate parties of any potential conflict 3.
Refrains from engaging in any activity that would prejudice the ability to carry out one’s duties in an ethical manner 4.
Refuses any gift, favor, or hospitality that would influence or would appear to influence one’s actions 5.
Recognizes and communicates professional limitations or other constraints that would preclude responsible judgment or successful performance of an activity 6.
Communicates unfavorable as well as favorable information and professional judgment or opinions in a professional manner 7.
Fully discloses relevant information that could reasonably be expected to influence intended users’ understanding of any reports, comments, and/or recommendations presented 8.
Conforms to the standards of care outlined by various professional organizations.
Non-Essential Duties: · Other duties administrative duties such as copying, filing and faxing.
Knowledge, Skills and Abilities: Knowledge · Knowledge of standards, laws, and statutes governing the operations and management of district hospitals.
· Knowledge of business management Skills · Strong leadership and management skills · Strong communication skills, outstanding interpersonal skills · Active participation in a team environment to support all critical financial projects · Strong relationship building skills · Excellent analytical and problem solving skills · Excellent time management, follow through and organizational skills.
Abilities · Ability to display a willingness to work as a team player · Ability to organize work and establish priorities · Ability to function effectively under pressure and meet time parameters · Ability to interpret and function under hospital and department policies and procedures · Ability to plan, coordinate, and direct the work of subordinate staff engaged in various professional, technical, and clerical functions · Must have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships with all internal/external customers · Ability to manage a variety of projects and responsibilities simultaneously.
· Ability to handle crisis situations in a timely and professional manner · Demonstrated ability to exhibit a high level of confidentiality AVMC Values: All AVMC employees will effectively demonstrate these values: · Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
· Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
· Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone.
Success is about the whole team.
· Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
· Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
· Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
· Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.
Management Competencies: All AVMC management (Supervisor, Manager, and Assistant Director) will effectively demonstrate these behaviors: · Conflict Management · Problem Solving · Timely Decision Making · Process Management · Fairness to Direct Reports · Hiring & Staffing · Developing Direct Reports Leadership Competencies: All AVMC Leadership (Executive Director, Vice President, and CEO) will effectively demonstrate these behaviors: · Dealing w/ Ambiguity · Interpersonal Savvy · Organizational Agility · Strategic Agility · Drive for Results · Perseverance Education and Experience: Education · Bachelors in business management, healthcare, or a related field.
· Master’s degree is preferred.
Experience · 5-10 years’ of progressive leadership experience within a hospital and/or healthcare system Required Licensure and/or Certifications: · License and/or certification as related to healthcare specialty preferred.
AVMC Conduct/Compliance Expectations: · Ability to adhere with AVMC Attendance and Punctuality Policy · Ability to adhere with AVMC Leaves of Absence Policy · Ability to adhere with AVMC Paid Time Off (PTO) Policy · Ability to adhere to the department dress code · Ability to organize work and establish priorities · Ability to expand on own initiative in performance of duties · Skill and ability to follow the telephone etiquette/standards · Ability to function effectively under pressure and meet time parameters · Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff · Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC · Ability to maintain the confidentiality of patient, hospital and department information · Ability to adhere to safety rules and regulations · Safely and effectively uses all equipment necessary to carry out duties · Ability to interpret and function under hospital and department policies and procedures · Conforms with required and appropriate accreditation and regulatory requirements · Conforms with and supports hospital quality assurance and improvement guidelines · Ability to participate effectively in department and hospital staff education · Display a willingness to work as a team player · Ability to give and support the highest level of patient/customer satisfaction at all times · Supports and adheres to the values and mission statement established by the AVMC Board of Directors · Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
· Ability to follow the Code of Conduct Physical Requirements and Working Conditions: · Work is performed in a fast paced office environment · Work requires frequent visits to conference/office locations within the hospital · Must be able to used standard office equipment, sit and walk to meetings.
A detailed description of the physical requirements of this job is maintained in the Employee Health Department.
Education and Experience: Education · Bachelors in business management, healthcare, or a related field.
· Master’s degree is preferred.
Experience · 5-10 years’ of progressive leadership experience within a hospital and/or healthcare system Required Licensure and/or Certifications: · License and/or certification as related to healthcare specialty preferred.
Through the clinical structure they will provide management oversight for the development of high quality, cost effective and integrated clinical programs within the hospital.
Duties and Responsibilities: A.
Leadership and Management 1.
Provides leadership to continually improve areas of responsibility and to ensure interdependence with all divisions.
Coordinates the activities of assigned departments with other departments and the general public.
2.
Assists in developing and implementing departmental goals and objectives with input from staff members.
Organizes, coordinates and controls activities integrated into the strategic plan.
3.
Develops and implements policies and procedures that guide and support the provision of services, and enhance team achievements and overall organizational performance 4.
May chair standing committees as assigned.
Develops and leads committees as appropriate.
5.
Interacts with all customers to ensure prompt and accurate communication as needed to provide the service expected and to meet the goals of the service 6.
Participate on various committees.
7.
Evaluates problems, and develops and implements solutions.
Evaluates performance of assigned departments, and of key management personnel.
Expects that assigned departments and directors will achieve results using team efforts.
8.
Acts as an administrative representative when needed 9.
Develops new ideas and/or systems with innovation and creativity.
Challenges the status quo in looking for more efficient practices 10.
Leads by example and serves as a professional role model.
Maintains appropriate visibility with staff, employees and community.
11.
Updates employees on present as well as future changes 12.
Actively listens and tries to understand before responding 13.
Shapes an environment that is psychologically safe, encouraging, and non- judgmental 14.
Supports, encourages, and contributes to the professional growth of all department employees 15.
Understands, teaches and implements elements of empowerment and team building 16.
Responsible for the maintenance of quality control programs as appropriate 17.
Responsible for the continuous assessment and improvement of the quality of care and services provided 18.
Adheres to all Compliance & Integrity Program rules and requirements 19.
Attends and completes Compliance & Integrity training B.
Human Resources Management 1.
Conforms with Affirmative Action guidelines 2.
Recognizes, appreciates and capitalizes upon the differences people bring to the job 3.
Sees diversity as an advantage 4.
Selects staff that will represent the values and maintain the Customer Service Expectation and Standards of the hospital 5.
Develops and implements job descriptions and performance standards 6.
Evaluates staff performance per established policy, including the use of staff competence and quality improvement data 7.
Mediates personnel problems and resolves complaints using good problem solving techniques 8.
Demonstrates knowledge or administrative and human resources policies and procedures, and understands correct labor relations management 9.
Conforms to the hospital Wage and Salary Administration and Recording of Hours Worked policies 10.
Ensures that staff is in compliance with licensure and other annually mandated requirements C.
Quality Improvement and Clinical Safety 1.
Personally leads quality improvement teams to improve systems for higher efficiency and better customer service.
2.
Ensures that standards of the Joint Commission are met 3.
Ensures that the use of resources is effective and supports positive outcomes for customers as demonstrated through the quality monitoring and improvement process D.
Financial Resources Management 1.
Oversees and recommends department operating and capital budgets 2.
Assists in establishing budgets for assigned departments.
Monitors revenues and expenditures against established budgets.
3.
Ensures that department operates within established budget 4.
Prepares and manages FTE budget, including working with assigned department leaders on staffing plans and managing monthly and daily staff schedules 5.
Accountable for unit productivity 6.
Develops and utilizes the budget as a planning and control tool 7.
Develops departmental strategic objectives and new programs E.
Information Systems Management 1.
Understands departmental information systems and other equipment as necessary 2.
Understands advanced aspects of various information systems 3.
Understands and conforms to the hospital Information Technology Solutions Group strategic plan F.
Competence 1.
Maintains an appropriate level of professional competence by ongoing development of knowledge and skills 2.
Performs professional duties in accordance with relevant laws, regulations and technical standards 3.
Prepares complete, clear reports and recommendation after appropriate analyses of relevant and reliable information G.
Confidentiality 1.
Refrains from disclosing confidential information acquired in the course of work, except when authorized and unless legally obligated to do so 2.
Informs subordinates, as appropriate, regarding the confidentiality of information acquired in the course of their work and monitors their activities to assure the maintenance of confidential information 3.
Refrains from using or appearing to use confidential information acquired in the course of work for unethical or illegal advantage either personally or through third parties H.
Integrity 1.
Regularly demonstrates commitment to a set of ethics and values by behaving in an ethical manner that is consistent with the hospital’s mission, vision and values 2.
Avoids actual or apparent conflicts of interest and advises all appropriate parties of any potential conflict 3.
Refrains from engaging in any activity that would prejudice the ability to carry out one’s duties in an ethical manner 4.
Refuses any gift, favor, or hospitality that would influence or would appear to influence one’s actions 5.
Recognizes and communicates professional limitations or other constraints that would preclude responsible judgment or successful performance of an activity 6.
Communicates unfavorable as well as favorable information and professional judgment or opinions in a professional manner 7.
Fully discloses relevant information that could reasonably be expected to influence intended users’ understanding of any reports, comments, and/or recommendations presented 8.
Conforms to the standards of care outlined by various professional organizations.
Non-Essential Duties: · Other duties administrative duties such as copying, filing and faxing.
Knowledge, Skills and Abilities: Knowledge · Knowledge of standards, laws, and statutes governing the operations and management of district hospitals.
· Knowledge of business management Skills · Strong leadership and management skills · Strong communication skills, outstanding interpersonal skills · Active participation in a team environment to support all critical financial projects · Strong relationship building skills · Excellent analytical and problem solving skills · Excellent time management, follow through and organizational skills.
Abilities · Ability to display a willingness to work as a team player · Ability to organize work and establish priorities · Ability to function effectively under pressure and meet time parameters · Ability to interpret and function under hospital and department policies and procedures · Ability to plan, coordinate, and direct the work of subordinate staff engaged in various professional, technical, and clerical functions · Must have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships with all internal/external customers · Ability to manage a variety of projects and responsibilities simultaneously.
· Ability to handle crisis situations in a timely and professional manner · Demonstrated ability to exhibit a high level of confidentiality AVMC Values: All AVMC employees will effectively demonstrate these values: · Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
· Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
· Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone.
Success is about the whole team.
· Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
· Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
· Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
· Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.
Management Competencies: All AVMC management (Supervisor, Manager, and Assistant Director) will effectively demonstrate these behaviors: · Conflict Management · Problem Solving · Timely Decision Making · Process Management · Fairness to Direct Reports · Hiring & Staffing · Developing Direct Reports Leadership Competencies: All AVMC Leadership (Executive Director, Vice President, and CEO) will effectively demonstrate these behaviors: · Dealing w/ Ambiguity · Interpersonal Savvy · Organizational Agility · Strategic Agility · Drive for Results · Perseverance Education and Experience: Education · Bachelors in business management, healthcare, or a related field.
· Master’s degree is preferred.
Experience · 5-10 years’ of progressive leadership experience within a hospital and/or healthcare system Required Licensure and/or Certifications: · License and/or certification as related to healthcare specialty preferred.
AVMC Conduct/Compliance Expectations: · Ability to adhere with AVMC Attendance and Punctuality Policy · Ability to adhere with AVMC Leaves of Absence Policy · Ability to adhere with AVMC Paid Time Off (PTO) Policy · Ability to adhere to the department dress code · Ability to organize work and establish priorities · Ability to expand on own initiative in performance of duties · Skill and ability to follow the telephone etiquette/standards · Ability to function effectively under pressure and meet time parameters · Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff · Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC · Ability to maintain the confidentiality of patient, hospital and department information · Ability to adhere to safety rules and regulations · Safely and effectively uses all equipment necessary to carry out duties · Ability to interpret and function under hospital and department policies and procedures · Conforms with required and appropriate accreditation and regulatory requirements · Conforms with and supports hospital quality assurance and improvement guidelines · Ability to participate effectively in department and hospital staff education · Display a willingness to work as a team player · Ability to give and support the highest level of patient/customer satisfaction at all times · Supports and adheres to the values and mission statement established by the AVMC Board of Directors · Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
· Ability to follow the Code of Conduct Physical Requirements and Working Conditions: · Work is performed in a fast paced office environment · Work requires frequent visits to conference/office locations within the hospital · Must be able to used standard office equipment, sit and walk to meetings.
A detailed description of the physical requirements of this job is maintained in the Employee Health Department.
Education and Experience: Education · Bachelors in business management, healthcare, or a related field.
· Master’s degree is preferred.
Experience · 5-10 years’ of progressive leadership experience within a hospital and/or healthcare system Required Licensure and/or Certifications: · License and/or certification as related to healthcare specialty preferred.
• Phone : NA
• Location : 1600 West Avenue J, Lancaster, CA
• Post ID: 9155791357
