Enrollment Assistant - DOORS

Mission Statement Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.
Five Keys Overview Five Keys is a nonprofit organization that operates an extensive network of programs across California.
With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity.
The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs.
At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources.
This includes education, housing, employment, and the necessary tools to sustain their progress.
By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.
Our Core Competencies A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness.
A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.
What it’s really like to join our agency At Five Keys, culture matters.
Culture is at the very core of everything we do and impact on a daily basis.
We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.
We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach.
We choose to push past discomfort to have difficult conversations to impact the greater good.
This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.
JOB SUMMARY The Enrollment Assistant - DOORS reports to the Assistant Director of Workforce Development and is accountable for onboarding participants who are interested in enrolling in the DOORS AV program while providing administrative support to the Enrollment Team.
This position requires an understanding of the needs of participants and will, at times, act as a liaison between participants, faculty, and administrators.
The Enrollment Assistant provides prospective participants with the information necessary to make an informed decision about enrollment, reviews documents as necessary, and communicates enrollment procedures.
The Enrollment Assistant formulates a successful follow-up strategy that encourages prospective participants to enroll in our program and other educational institutions.
This position is a part-time temporary hybrid position in the Antelope Valley.
JOB DUTIES AND RESPONSIBILITIES Online Enrollment Process enrollments Enter enrollments into the CHAMPS database and Apricot Database Provide participant support with technology Create participant files Respond to enrollment inquiries via telephone/email/texts Correspond with LA County JCOD and JCOD partners for enrollment purposes Provide accurate and timely enrollment forecasts as needed Screen new enrollment participants to ensure they are eligible for the program Other duties as assigned KNOWLEDGE AND SKILLS Excellent presentation, communication, and organizational skills are required Proficient in Microsoft Office, Google Workspace, and database usage Able to maintain strict confidentiality and take all precautions when handling sensitive information Bi-lingual in Spanish and English preferred EDUCATION AND WORK EXPERIENCE High School Diploma Prior administrative experience, preferably in non-profit settings, preferred Customer service experience preferred PHYSICAL REQUIREMENTS To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees must be fully vaccinated against COVID-19 and/or adhere to all weekly testing and safety measures.
Employees may also request and receive approval for an exemption from this policy.
Exemptions are granted to accommodate a medical condition or sincerely held religious belief Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed Frequent talking and hearing conversations Long periods of walking, sitting at a desk and/or computer station Lifting items that weigh up to 25 lbs.
; reaching, bending, carrying and stooping within the daily routine of tasks and activities ADDITIONAL REQUIREMENTS This position is contingent upon: Submitting proof of clear TB results.
Results dated within 60 days prior to hire date are acceptable WORK ENVIRONMENT Hybrid must live in Antelope Valley, California where Five Keys operates Must be willing and able to work in a correctional facility and travel throughout the area to community sites Moderate to high noise level The work environment varies from site to site Some personal safety risks working in underserved communities GROWTH OPPORTUNITIES At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission.
It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees.
These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.
e.
, programs, schools, housing).