Medical Assistant

*Job Description* *Our Commitment to Our Patients* Bartz-Altadonna is a services business dedicated to helping people heal.
Our patients are our customers.
We always remember that the patients’ needs always comes first and that while the “patient is not always right, the patient is never wrong.
” We expect ourselves to always provide the highest quality customer service possible.
We achieve this by providing polite, courteous, and prompt attention to the patient.
This can include escalating patient concerns up the chain of command if needed.
We treat our patients courteously and give them proper attention at all times.
We never regard a patient’s question or concern as an interruption or an annoyance.
We promptly respond to inquiries from patient’s whether in person or by telephone promptly and professionally.
Our desire to assist the patient obtain the help he/she needs is evident through our conduct.
A telephone caller is not left on hold for an extended period of time.
We immediately identify the patient’s concerns and direct incoming calls to the appropriate person and make sure the call is received.
The same conduct applies to patients inside the facility.
If an employee is unable to assist the patient with their concerns, we direct the patient to someone who is able to assist.
We do no argue with the patient.
Another way we show our conduct is through documentation.
All our correspondences and documentation, whether patient or non-patient related, are neatly prepared and free from error.
We understand that attention to accuracy and detail in all paperwork demonstrates our service commitment to all whom we do business with.
Finally, we show our conduct through development of good overall business practices.
We strive to develop and maintain a pleasant, efficient, and fair work environment that fosters cooperation and understanding.
We achieve this by being: · On time and ready for work at the beginning of their workday · Careful and conscientious in the performance of their work · Respectful and considerate of others · Courteous and helpful when dealing with patients, other staff members and with volunteers, supporters, and the general public.
*Summary* Under the direct supervision of the Clinic Process and Quality Manager, and with direction from the Chief Operations Officer and Chief Medical Officer, the Certified Medical Assistant assists physicians, mid-level providers and other care team members in the delivery of efficient and high-quality healthcare.
The person in this position is part of the team concept in the Center’s health delivery system, which is devoted to the delivery of primary care in an ambulatory setting with emphases on prevention and health maintenance.
Assist the R.
N.
, L.
V.
N.
, and the clinical staff in performing their duties and carrying on the necessary functions required in accordance with established policies and procedures *Essential Functions* · Reviews EMR the day before in preparation of primary care patient visits.
· Greets and registers patients, check-in and check-out patients, and maintain the flow of patients in the clinic floor.
· Identifies and documents the single chief complaint for the visit.
· Prepare patient for examination.
· Take and document vital signs in EPIC · BP · Pulse · Temperature · Head circumference (peds) · Respiration rate · Oxygen level · Weight · height · Calculates BMI when EMR system is not available · Pain Score and location · Hearing and Vision (Snellen, Audiometry) · Obtains, documents, and marks the following as reviewed in EPIC · Allergies · Medication Reconciliation · Immunization history · Patient Preferred pharmacy selection · Medical History · Surgical History · Tobacco use screen · Family History · Social History · Sexual Orientation and Gender Identity · OB Status and History · OB Vitals (OB Department) · Perform screenings as needed, and documents them in EPIC, for example: · PHQ-2 and PHQ-9 · GAD7 · MCHAT · Falls risk assessment · Staying Healthy Assessment (SHA) · And others · Encourages and Assists patient to enroll into MyChart · Depending on the reason for the visit, the CMA will perform all standing orders required for the visit with the help of the Health Maintenance feature within EPIC.
· Assist the clinical staff in completing examination and procedures as instructed.
· Completely fill out lab slips and other forms, when necessary.
· Administer medications, immunizations, and injections as ordered.
· Follow universal precautions to protect self and patients.
· Assist the medical staff in patient education and family planning counseling.
· Follows up with medical records department to make sure lab and x-ray reports are received, receives and relays reports to patients based on instructions from medical providers.
· Follow up with referral department to ensure that medical provider’s referral requests are submitted and/or get status of pending referrals · For VFC clients, input immunization into CAIR Program and retrieves histories when needed.
· Back-up VFC Coordinators as needed.
· Maintain examination rooms clean following OSHA Guidelines.
· Stock exam rooms with supplies on a daily basis and provide proof of documentation by signing the exam room checklist daily.
· Complete MA Performance Criteria training sheet.
· Perform CLIA Waived Testing.
· Interpret for the clinical staff when necessary, “Spanish/English” and assist providers to language interpretation when asked to do so.
· Under the direction of the nurse or provider in-charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipment.
· Provide HIV/Antibody counseling in accordance with established protocols and in compliance with State and Federal requirements.
· Direct patients to the laboratory and or check-out departments upon completion of face-to-face encounter with the medical provider.
· Promotes and believes in BACHC mission statement “Helping People Heal”.
· Believes and aligns with BACHC core Values of Compassion, Respect, Integrity, Accountability and Teamwork.
· Treats everyone equally regardless of racial, ethnic, religious, social, and economic status or background.
· Performs all job functions in a professional and courteous manner.
· Answers all general phone calls in a timely manner.
· Provides excellent customer service to internal and external clients/patients by being responsive to all inquiries in a timely manner.
· Performs job duties collaboratively with health center management and exercises good judgement.
· Fosters and promotes a culture of service excellence and accountability with focus on patient safety.
· Consistently adheres to a high standard of professional ethics; conducts self in an ethical manner and is a role model to others.
· Complies with organizational policies and procedures.
· Perform all other related duties as assigned.
· Participates in Mobile Unit events.
· Always be a patient advocate.
· Ensure patient information is always secure and confidential.
*Competencies* · Strong interpersonal skills · Bilingual (English and Spanish) strongly preferred · Knowledge of medical terminology · Detail Oriented · Clinical Skills.
(Vital Signs, BMI) · Computer Literate · Ability to apply Common Sense *Physical Demands* This is a physical position that will require standing on your feet, and walking.
This would require the ability sit, walk, bend or stand as necessary, and ability to lift 25lbs.
*Working Conditions* Physically, the medical assistant works in close proximity with the provider and works in close contact with patients who visit the health center.
For safety purposes, medical assistants have to be vigilant, meticulous and take proper precautions considering that they may, including but not limited to, change dressings, handle various tools or treatments, administer vaccinations, etc.
*Position Type and Expected Hours of Work* This is a Full-time position.
Days and hours of work are Monday through Saturday, hours range from 7:30am-6:30pm with occasional approved overtime.
*Travel* On occasion travel will be required.
*Required Education and Experience* · High School Diploma/GED · CPR certified ·*Preferred Education and Experience* · Experience working with culturally diverse patients · Bilingual (English/Spanish) - Previous experience as a Medical Assistant.
FQHC Experience · Experience with Quality Measures *Other Duties* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice to fit the needs of this position and BACHC.
Duties will be as assigned.
Job Type: Full-time Job Type: Full-time Pay: $18.
00 - $22.
00 per hour Schedule: * Monday to Friday Work setting: * In-person Education: * High school or equivalent (Required) Experience: * Medical Assistant: 1 year (Preferred) License/Certification: * CPR Certification (Required) Ability to Relocate: * Lancaster, CA 93535: Relocate before starting work (Required) Work Location: In person